Customer Service Coordinator, pfizer
Primary Responsibilities Manages sales orders from customers across Egypt . This includes orders receipt, acknowledgement, and input on E1. Processing and Supply of orders in a timely and efficient manner to Distributers, Governmental Institutions and private hospitals in Egypt through Logistics service provider . Updates & follow up on order status & shipping details for the weekly estimates while keeping all customers informed. Identification of potential supply problems in supply chain, development and implementation of necessary preventive and corrective actions. Improvement of Logistics and Distribution costs. Improvement for the obsolescence stock Managing claims by doing proper investigation and accrual process. Accurate invoicing in line with the Pfizer compliancy policies and revenue recognition rules. Manage the smooth delivery and business continuity of Pfizer products to the market. Ensure business requirements are met through operational execution of th...